Article 1: Guarantee Letter (GL) Status and Processing Times

Q: How do I check the status of my Guarantee Letter (GL) for hospital admission?
A: The GL status can be "Approved," "Declined," or "Pending information from the hospital."

Q: How long does it take to process a GL request?
A:

• Same-day admission: Within 1 hour.
• Admission next day: Within 24 hours.
• Admission next week: Within 48 hours.

Q: How long is the process for a discharge or amended Guarantee Letter?
A:

• Discharge GL: Normally within 1 hour or up to 24 hours.
• Amended bill, additional procedure, or top-up GL: Within 24 hours.

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